Please order in stock and preorder items separately, as your order will only ship when all items contained in your order have arrived.

Product Release Date: The product’s official release date from manufacture.

Product Shipping Date: Estimated time for our store to fulfill and ship your order.

• Both dates can be found on the corresponding preorder product listing. If you have any questions regarding the dates or your ordered items, please contact us at info@kyun-labo.com.

Cancellation Policy:

• Cancellations for preorders are accepted before the official product release. Once your order has been shipped by our store, cancellations or refunds for preorder items will not be accepted.
• If you receive a preorder item that is damaged or has any issues, please contact us at info@kyun-labo.com and we will assist you promptly.

Sold Out Items: We recommend signing up for restock notifications to be alerted the moment inventory becomes available.